01Application fees
The application fee covers the review of your application. When you submit your application you ask us to start processing it straight away, so the fee is non-refundable once your application has been submitted.
We will refund the application fee in full if you were charged twice or by mistake, if we cancel the programme before reviewing your application, or where the law requires a refund.
02Invitation letter packages
You can cancel for a full refund until your invitation letter has been issued. Once the letter has been issued, the package is non-refundable.
03Forum access and self-funded packages
If you cancel, the refund depends on how long before the programme start date we receive your cancellation in writing:
More than 60 days before: full refund, minus a 10% administration fee.
30 to 60 days before: 50% refund.
Less than 30 days before, or if you do not attend: no refund.
Instead of cancelling, you can ask to transfer your place to another eligible participant, free of charge, up to 14 days before the programme starts.
04Visa refusals
If your visa application is refused even though you applied on time with the documents we provided, send us the official refusal letter before the programme starts. We will refund your package minus a 10% administration fee. Application fees are not refunded.
05If we cancel or postpone
If we cancel a programme, you can choose a full refund of everything you paid to YACE for that programme, or a free transfer to another programme. If we postpone a programme, you can keep your place for the new dates or ask for a full refund.
We are not responsible for costs you arranged with third parties, such as flights, accommodation outside the programme or visa fees, unless your scholarship terms say otherwise. We strongly recommend travel insurance that covers cancellation.
06Scholarships
Fully funded scholarships involve no payment apart from the application fee. If a scholarship requires a personal contribution, that contribution is treated like a package payment under this policy.
07Removal from a programme
Participants removed from a programme for breaching our Terms of Service or code of conduct are not entitled to a refund.
08How to request a refund
Email [email protected] with your full name, the programme, your payment reference and the reason for your request. We reply within 14 days. Approved refunds are paid to the original payment method within 14 days of approval; your bank may take a few extra days to show the payment.
09Questions
If something isn't clear, write to [email protected] before you pay and we'll be happy to help. If you have a problem with a payment, please contact us before opening a dispute with your bank.